Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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To assist superior in strategizing and implementing Purchasing Department’s Strategic House on 4 critical pillars; Win With Customer, Win With Suppliers, Operational Excellence and People Excellence.
To assist superior in strategizing the 360 Implementation that encompasses full PDCA cycle of accountability; Plan, Develop, Control and Action to ensure the achievement of short-term deliverables and objective of Purchasing Department.
To assist superior in ensuring full compliance and zero tolerance of Purchasing SOP and Risk.
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