Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Conferring with suppliers to obtain prices, specifications, and product details.
Negotiating prices, contracts, and delivery terms to achieve optimal procurement outcomes.
Sourcing and Evaluating potential suppliers for both direct and indirect materials/services for best package in terms of quality, price, terms, deliveries, and services.
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To purchase direct materials such as raw blank, stamped frame, and etched frame. Request quotation from supplier and negotiate for better pricing, terms, and lead-time. Allocate order based on best quotation, best quality, consistency, and service from supplier. Participating in the cost reduction program.
Issue of approved Purchase Orders to supplier and respective departments. Monitor delivery performance of the suppliers and ensure prompt delivery of materials to the Company.
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