Job Description

In This Role, Your Responsibilities Will Be:

Investigate customer complaints and feedback through structured root cause analysis and corrective action processes.
Coordinate and monitor customer issue resolution activities, ensuring timely closure and prevention of recurrence.
Collaborate with internal stakeholders, Customer Service, Logistics, and Sales teams to address customer quality concerns.
Track and manage warranty claims, replacement activities, and customer service notifications (CSN).
Support Final Quality Assurance (FQA) activities to ensure product compliance and inspection effectiveness.
Drive awareness and knowledge sharing of customer quality issues to strengthen quality detection and prevention measures.
Support internal and external quality audits and ensure compliance with quality management system requirements.
Analyze quality data, prepare reports, and provide recommendations for continuous improvement.
Participate in cost-saving, digitalization, automation, AI, and SGIA initiatives related to quality and operational excellence.
Promote and support a strong safety culture, including exercising Stop Work Authority when ESH risks are not adequately controlled.

Who You Are:

You are a proactive and analytical quality professional who enjoys solving problems and collaborating across functions. You take ownership of customer concerns, drive actions to closure, and continuously seek opportunities to improve processes and product quality. You communicate effectively, work well under pressure, and are committed to delivering excellent customer experiences.

For This Role, You Will Need:

Diploma or Degree in Mechanical Engineering, Chemical Engineering, or related discipline.
Minimum 3 years of experience in a manufacturing environment.
Knowledge of Quality Management Systems (ISO 9001) and quality control methodologies.
Experience in root cause analysis, corrective and preventive action (CAPA), and customer complaint handling.
Strong analytical, problem-solving, and decision-making skills.
Good communication and interpersonal skills with the ability to collaborate across functions.
Proficiency in Microsoft Office applications.

Preferred Qualifications That Set You Apart:

Experience in valve, industrial manufacturing, oil & gas, or process industries.
Familiarity with ASME, ASTM, ANSI, NACE, PED, and ISO standards.
Working knowledge of Oracle ERP, OASIS, QA Web Applications, or similar quality systems.
Experience supporting quality audits and continuous improvement initiatives.
Exposure to AI, automation, digitalization, or operational excellence projects.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

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