Manage reliability qualification and risk assessments for backend assembly manufacturing changes affecting IC and discrete semiconductor devices.
Define, review, and execute change‑driven reliability qualification plans to support factory sustaining operations and continuous improvement initiatives.
Provide technical reliability risk assessments for manufacturing changes, quality excursions, and customer‑reported issues.
...
This role is part of the Product Quality Management & Engineering team within the Integrated Circuit Solutions (ICS) business group. The team is responsible for ensuring the quality and reliability of analog and mixed-signal IC products used across automotive, industrial, consumer electronics, IT, and telecommunications applications.
As a Product Quality (Customer Complaint) Engineer, you will focus on managing and investigating customer-reported product issues. You will act as the technical interface between customers, quality teams, and internal engineering functions to drive failure analysis, identify root causes, and implement effective corrective and preventive actions.
In addition to customer complaint handling, the role supports broader product quality activities such as data analysis, reliability monitoring, and New Product Introduction (NPI) support to improve product robustness and maintain strong customer trust.
...
Manage customer complaints by receiving, logging, and prioritizing reported issues such as electrical failures, reliability concerns, assembly defects, and field returns.
Coordinate failure analysis activities by working with FA labs, defining analysis plans, reviewing results, and translating findings into clear technical reports for customers.
Lead root-cause investigations using structured problem-solving methodologies such as 8D, 5-Why, and Ishikawa (fishbone).
...
This role is part of the Product Quality Management & Engineering team within the Integrated Circuit Solutions (ICS) business group. The team is responsible for ensuring the quality and reliability of analog and mixed-signal IC products used across automotive, industrial, consumer electronics, IT, and telecommunications applications.
As a Product Quality (Customer Complaint) Engineer, you will focus on managing and investigating customer-reported product issues. You will act as the technical interface between customers, quality teams, and internal engineering functions to drive failure analysis, identify root causes, and implement effective corrective and preventive actions.
In addition to customer complaint handling, the role supports broader product quality activities such as data analysis, reliability monitoring, and New Product Introduction (NPI) support to improve product robustness and maintain strong customer trust.
...