We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Perform inspection and test activities on Incoming (IQC), In-Process semi-products (IPQC) and Outgoing finished products (OQC) to ensure smooth operation of QC daily routine.
Feedback any abnormality from process and product to Supervisor and Senior Engineer.
Sustaining Good Document Practice: Record and Maintain with ACU (Accuracy, Completion and Up-to-date) in QC both hard and soft copies.
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ParcelDaily is seeking a Quality Assurance (QA) Intern to work closely with developers, product, customer service, and operations to test and improve the ParcelDaily platform. The role involves testing workflows, courier integrations, parcel bookings, payment transactions, tracking updates, and other features used by customers.
You will contribute to the development, delivery and maintenance of blockchain technology-based business solutions.
You will participate to the training and coaching or supervision of more junior testers.
You may be involved in test coordination activities and work closely with developers, BA, product managers, and other stakeholders to ensure the quality of blockchain solutions.
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Candidate should possess at least a Diploma/Degree in Food Technology/Food Science/ Food Studies
Preferably with at least 1-2 years of working experience in Quality Assurance / Control or equivalent in F&B sector
Experienced in handling audit HACCP & HALAL, Good knowledge in HACCP requirements and implementation, good communication skills, excellent in problem-solving & able to work independently
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Own the end-to-end Quality Engineering strategy for the CBG CRM/OM platform, ensuring quality is embedded throughout the Software Development Lifecycle (SDLC).
Define and execute comprehensive test strategies covering functional, system, integration, API, regression, user journey, production verification (PVT), and UAT testing.
Lead quality assurance across CRM/OM capabilities including Customer Management, Product Catalogue, Product Configuration, Product Eligibility, Customer Lifecycle, Order Management, Service Activation and Revenue Assurance.
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Implement, maintain and improve the local QMS for Malaysia and Singapore in alignment with corporate quality standards and local regulatory requirements.
Perform local impact & gap assessments following distribution of Corporate Quality Standards.
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