Candidate should possess at least a Diploma/Degree in Food Technology/Food Science/ Food Studies
Preferably with at least 1-2 years of working experience in Quality Assurance / Control or equivalent in F&B sector
Experienced in handling audit HACCP & HALAL, Good knowledge in HACCP requirements and implementation, good communication skills, excellent in problem-solving & able to work independently
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Own the end-to-end Quality Engineering strategy for the CBG CRM/OM platform, ensuring quality is embedded throughout the Software Development Lifecycle (SDLC).
Define and execute comprehensive test strategies covering functional, system, integration, API, regression, user journey, production verification (PVT), and UAT testing.
Lead quality assurance across CRM/OM capabilities including Customer Management, Product Catalogue, Product Configuration, Product Eligibility, Customer Lifecycle, Order Management, Service Activation and Revenue Assurance.
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Implement, maintain and improve the local QMS for Malaysia and Singapore in alignment with corporate quality standards and local regulatory requirements.
Perform local impact & gap assessments following distribution of Corporate Quality Standards.
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Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
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Implement, maintain and improve the local QMS for Malaysia and Singapore in alignment with corporate quality standards and local regulatory requirements.
Perform local impact & gap assessments following distribution of Corporate Quality Standards.
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