We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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ParcelDaily is seeking a Quality Assurance (QA) Intern to work closely with developers, product, customer service, and operations to test and improve the ParcelDaily platform. The role involves testing workflows, courier integrations, parcel bookings, payment transactions, tracking updates, and other features used by customers.
Perform inspection and test activities on Incoming (IQC), In-Process semi-products (IPQC) and Outgoing finished products (OQC) to ensure smooth operation of QC daily routine.
Feedback any abnormality from process and product to Supervisor and Senior Engineer.
Sustaining Good Document Practice: Record and Maintain with ACU (Accuracy, Completion and Up-to-date) in QC both hard and soft copies.
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Candidate should possess at least a Diploma/Degree in Food Technology/Food Science/ Food Studies
Preferably with at least 1-2 years of working experience in Quality Assurance / Control or equivalent in F&B sector
Experienced in handling audit HACCP & HALAL, Good knowledge in HACCP requirements and implementation, good communication skills, excellent in problem-solving & able to work independently
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