Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan....
Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan....
XCalibur Digital Sdn Bhd is seeking a Video Editor & Producer responsible for planning, shooting, editing and delivering high-quality video content for internal needs and clients. The role covers end-to-end video production—from concept development and pre-production through videography, post-production and final delivery—and requires strong technical production skills, creative storytelling and collaboration with clients and internal teams.
Seeking a System Support Executive / Assistant Manager with interdisciplinary electrical and electronic engineering experience to support onboarding of new parking management projects, manage system enquiries, configure systems, provide client training, troubleshoot and resolve technical issues, maintain backend configurations, and coordinate with IT/developer teams to ensure reliable operation of parking and access control systems.