Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Resolve most technical incidents independently within your technical area.
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Validate and support deployment of Microsoft Defender for Endpoint (MDE), ensuring protection, EDR, and hardening requirements are met.
Assist in planning, deploying, and maintaining Microsoft Intune policies for secure device management, compliance enforcement, and configuration baselines.
Support integration and continuous improvement of Intrusion Prevention Systems (IPS) across on‑premises and cloud network environments.
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The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift patters.
Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software and Microsoft operating systems.
Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company. Previous call center.
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