1. Sales and Performance Management

Follow up on company-generated leads, understand customers’ needs, recommend suitable treatments and packages, and convert enquiries into sales.
Lead the team to achieve outlet sales targets, monitor individual and team performance, and coach beauticians to improve their consultation and sales skills.
Build positive customer relationships, encourage repeat visits and repeat purchases, and earn customers’ trust through professional advice and service.

2. Outlet Operations and Service Quality

Implement and ensure team compliance with the company’s sales processes, treatment standards and outlet standard operating procedures (SOPs).
Follow up on customer feedback and coordinate the resolution of day-to-day service issues to maintain a positive customer experience.
Maintain knowledge of products and treatments, and provide hands-on beauty treatment support during busy periods.
Participate in company-arranged training and apply what you learn to outlet operations and team coaching.

3. Team Management and Work Allocation

Coordinate customer reception, treatment assignments and daily duties for beauticians to ensure smooth staffing and appointment arrangements.
Assign outlet duties, including stock checks, and follow up on execution to improve team efficiency.
Lead by example, actively coach and motivate the team, and build a working environment focused on collaboration and shared goals.

1 Reception Management Jobs - October 2026 - Urgent Hiring

Branch Manager Cum Beauty Consultant (Aesthetic Clinic)