Order Lifecycle Management: Oversee the daily management of customer orders, ensuring accurate processing and timely fulfillment.
Cross-Functional Resolution: Collaborate with manufacturing, engineering, and logistics teams to troubleshoot and resolve complex/escalated operational issues, ensuring On-Time Delivery (OTD) aligns with revenue targets.
KPI Leadership: Lead the development, implementation, and monitoring of Key Performance Indicators (KPIs) for the Customer Service (CSR) Team to guarantee service levels meet or exceed customer expectations.
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Develop and originate new borrowing relationships which involve in-depth understanding of the clients (Know Your Customer) and negotiation on key issues including but not limited to facility structure, pricing, security arrangement, covenants and terms and conditions.
Prepare and present full set of credit application for approval by the relevant approving authority.
Liaise closely with Group Credit Administration (GCA) and Group Legal to ensure timely issuance of Letter of Offer or Letter of Advice, as the case may be, and perfection of relevant security documentation as per approved terms and conditions for swift facility implementation and drawdown.
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