Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
Manage and grow accounts across various market segments, with a strong focus on wholesale, travel trade, and travel agency partners, including both domestic and international accounts