Manage customer and carrier allocations across Joint Business (JB) Origin–Destination (O&D) networks, ensuring optimal utilization and adherence to commercial agreements.
Execute JB pricing strategies by applying minimum rate guidelines and pricing rules to safeguard revenue and prevent below-cost movements.
Monitor and analyse performance metrics (e.g., allotment utilization, RFP/RFQ outcomes, and market trends), identifying risks and escalating issues impacting revenue or service delivery.
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Manage customer and carrier allocations across Joint Business (JB) Origin–Destination (O&D) networks, ensuring optimal utilization and adherence to commercial agreements.
Execute JB pricing strategies by applying minimum rate guidelines and pricing rules to safeguard revenue and prevent below-cost movements.
Monitor and analyse performance metrics (e.g., allotment utilization, RFP/RFQ outcomes, and market trends), identifying risks and escalating issues impacting revenue or service delivery.
...
Manage revenue management and finance activities using available systems and tools
Process and update relevant systems and tools with up-to-date information received from Partners and Managers
Point of liaison for Partners to be connected to relevant back-office functions ( e.g., Business Support, Quality and Risk Management, Client & Industry or Schedulers)
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Process and update relevant systems and tools with up-to-date information received from Partners and Managers
Point of liaison for Partners to be connected to relevant back-office functions (e.g., Business Support, Quality and Risk Management, Client & Industry or Schedulers)
Ensure compliance with policies and procedures
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Manage revenue management and finance activities using available systems and tools
Process and update relevant systems and tools with up-to-date information received from Partners and Managers
Point of liaison for Partners to be connected to relevant back-office functions ( e.g., Business Support, Quality and Risk Management, Client & Industry or Schedulers)
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Oversee daily spa operations and ensure smooth service delivery.• Ensure all treatments, facilities, and guest experiences meet Luxis service standards.• Handle guest feedback, concerns, and service recovery professionally.• Maintain cleanliness, hygiene, and compliance with health and safety requirements.
Design, curate, and improve spa treatment packages and promotional offerings.• Conduct menu engineering and pricing analysis to maximize profitability.• Monitor sales performance and recommend strategies to increase revenue.• Work closely with management to develop seasonal and premium member-exclusive packages.
Prepare treatment costing and product usage analysis.• Monitor operational expenses and identify cost-saving opportunities.• Manage departmental budgets and maintain targeted profit margins.• Produce monthly reports on revenue, expenses, package performance, and profitability.
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Serve as the primary brand custodian for 2-4 assigned brands, ensuring seamless alignment between the brand's philosophy, positioning, marketing initiatives, and operational execution.
Translate brand philosophy into actionable marketing initiatives that drive awareness, reputation, and revenue.
Uphold brand standards across all touchpoints, including digital, in-store, media, and partnerships, adapting strategies for different formats (e.g., luxury fine dining vs. high-energy nightlife).
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