Client Advisory: Analyse clients’ financial needs and recommend suitable financial solutions including insurance, investment, retirement, debt management, risk management and estate planning.
Continuous Professional Development: Participate in training, coaching sessions, meetings and continuous development programs provided by the company or providers
Relationship Building: Build and maintain long-term, trusted relationships with clients.
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Client Advisory: Analyse clients’ financial needs and recommend suitable financial solutions including insurance, investment, retirement, debt management, risk management and estate planning.
Continuous Professional Development: Participate in training, coaching sessions, meetings and continuous development programs provided by the company or providers
Relationship Building: Build and maintain long-term, trusted relationships with clients.
...
Client Advisory: Analyse clients’ financial needs and recommend suitable financial solutions including insurance, investment, retirement, debt management, risk management and estate planning.
Continuous Professional Development: Participate in training, coaching sessions, meetings and continuous development programs provided by the company or providers
Relationship Building: Build and maintain long-term, trusted relationships with clients.
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Provide L2 technical support for production and non-production environments, with strong hands-on experience in Linux, Oracle Database, and Shell Scripting.
Monitor the health and performance of applications, servers, databases, and infrastructure using enterprise monitoring tools.
Investigate, troubleshoot, and resolve issues across applications, middleware, databases, networks, and operating systems.
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Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
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Deliver UX and heuristic/usability analysis using appropriate methodologies and techniques.
Conduct end-to-end user testing. Plan, recruit and report using qual and quant (where possible) to provide high value insights into the customers’ needs and pain points.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
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Collaborate with sales, delivery, and product teams to design and present technical solutions across platforms such as OutSystems, Microsoft technologies, and other enterprise systems.
Lead the creation of GenAI proof-of-concepts (POCs), showcasing capabilities in AI, LLMs, and intelligent automation as part of the presales process.
Translate business requirements into scalable technical architectures and solution designs, ensuring alignment with client goals and platform capabilities.
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