Conduct regular retail quality and food safety audits to assess outlet compliance with established standards, SOPs, hygiene requirements, product specifications, and operational controls.2. Monitor product quality and retail execution to ensure consistency in food safety, product handling, storage, preparation across outlets, and identify potential gaps or risks.3. Follow up on corrective and preventive actions arising from audits, incidents, and quality investigations, and verify the effectiveness and timely closure of actions4. Communicate food safety requirements, quality standards, and best practices to outlet teams to promote consistent understanding, implementation, and compliance.5. Analyze quality data, audit findings, complaints, and incident trends to identify recurring issues, emerging risks, and opportunities for improvement, and provide relevant reports and recommendations.6. Act as the key liaison between Operations, Supply Chain, Academy, and other stakeholders to drive effective implementation of quality and food safety programs.
Position Responsibilities:
Secondary Job Responsibilities:1. Support the development, review, and implementation of QA standards, SOPs, training, and continuous improvement initiatives to strengthen quality awareness and compliance across retail operations.2. Maintain, update, and revise relevant documentation, procedures, records, and reports as required.3. Perform any other special project/ task assigned by superior/ management.
Deliver Retail revenue and order targets aligned with Malaysia’s business plan
Execute channel strategies across Traditional Retail, Modern Trade, Distributors, and E-commerce
Expand and strengthen retail presence across Malaysia, ensuring comprehensive geographical coverage and maximizing product availability at all key customer touchpoints...
A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives.
Perform cashiering functions in terms of product purchase by balancing cash registers.
Recommend and promote product or PLC membership sign-ups and renewals to meet customers’ needs and objectives....