Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Kota Kinabalu: Reliably commute or planning to relocate before starting work (Required)
We are looking for a competitive retail sales assistant to help customers identify and purchase products they desire. Sales assistant duties include product knowledge, customer service focus, restocking and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.
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Meet and exceed sales targets; achieve maximum sales in assigned territory through approved and allocated channels.
Execute the commercial strategy in each of the assigned account / customer, to meet the objectives of sell in, sell out, distribution and share profitably.
Increase market share by promoting and selling products, communicate and present trade marketing programs and new products, conduct dealer/retailers training, and drive new customer development.
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