Oversee and drive overall e-commerce strategy, daily operations, and GMV growth across all online platforms, including official website, Shopee, Lazada, TikTok Shop, and cross-border initiatives.
The Retail Operations Manager is responsible for driving the overall sales performance, operational excellence and continuous development of the retail channel. The role leads Area Managers and Outlet Supervisors to achieve sustainable sales and profitability targets while ensuring consistent operational and customer service standards across all outlets.
Greet and assist customers in a friendly and professional manner, answering inquiries about products, promotions, and store policies to ensure a positive shopping experience.
1–2 years of experience in FMCG, Retail, Supermarket or Key Account Modern Trade Sales is preferred; experience with major retail or bookstore chains is an added advantage.
Approach supermarkets and hypermarkets to list and sell Madam Kwan’s products, including identifying suitable retail partners, preparing proposals, and conducting product presentations.
The Retail Operations Manager is responsible for driving the overall sales performance, operational excellence and continuous development of the retail channel. The role leads Area Managers and Outlet Supervisors to achieve sustainable sales and profitability targets while ensuring consistent operational and customer service standards across all outlets.
The Retail Operations Manager is responsible for driving the overall sales performance, operational excellence and continuous development of the retail channel. The role leads Area Managers and Outlet Supervisors to achieve sustainable sales and profitability targets while ensuring consistent operational and customer service standards across all outlets.
The Retail Operations Manager is responsible for driving the overall sales performance, operational excellence and continuous development of the retail channel. The role leads Area Managers and Outlet Supervisors to achieve sustainable sales and profitability targets while ensuring consistent operational and customer service standards across all outlets.