Proactively identify and pursue new sales opportunities through various channels, including cold calling, networking, and attending industry events, to expand the company's client base.
Build and maintain strong, long-lasting relationships with potential and existing clients by understanding their needs and providing tailored solutions.
Effectively present and demonstrate company products and services to prospective customers, highlighting key features and benefits.
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Customer Consultation & Reception: Handle online and walk-in customer enquiries, provide consultation on various dental treatments, educate customers on oral care knowledge, and address customers’ concerns regarding dental procedures.2. Treatment Plan Coordination: Assist dentists during oral examinations, understand customers’ dental conditions, needs and budget, explain treatment plans, procedures, materials and timelines clearly, and customise suitable treatment plans while providing relevant guidance and follow-up information.3. Treatment & Sales Follow-Up: Prepare quotations, explain treatment fees and cost breakdowns, follow up with customer enquiries and treatment decisions, complete consultation-to-payment processes, and coordinate appointments, schedules and follow-up visits to ensure smooth treatment arrangements.4. Customer Relationship Management: Establish and maintain customer dental records, conduct regular follow-ups and after-sales service, respond to post-treatment enquiries, handle customer concerns, improve customer satisfaction and develop opportunities for repeat treatments and referrals.5. Team Collaboration & Performance Review: Work closely with dentists, medical staff and front desk teams to coordinate treatment-related activities, track daily consultation and conversion records, review service issues and improve customer service processes to support clinic performance goals.