A Sales Executive in a hotel is responsible for generating business by securing room bookings, meetings, conferences, weddings, and corporate events while maintaining strong client relationships.
Responsible for client relationship management. To develop and maintain positive relationships with clients and act as a point of contact for client inquiries, requests, and issues.
Assist in the development and execution of sales strategies and plans by generating quotes, proposals, and contracts and collaborating with the sales team to meet revenue targets.
Ensure accurate and up-to-date records of client information and transactions. To monitor client accounts, payments, and orders, and resolve client concerns or complaints.
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In accordance with the company’s overall sales strategy, formulate quarterly and monthly offline sales targets for Malaysia, reasonably allocate targets to each sales team and individual, track target achievement progress, analyze deviation causes, and develop targeted improvement measures to ensure 100% fulfillment of offline sales indicators.
Recruit, train and assess the offline sales team to build a high-performance team; clarify job responsibilities of team members, conduct regular training on sales skills, product knowledge and customer service to improve overall professional competence; establish an effective team incentive mechanism to stimulate motivation and cohesion, and handle daily team issues.
Conduct regular offline market research in Malaysia, collect information on market demand, competitor dynamics and industry policies, and generate market analysis reports to provide data support for product iteration and sales strategy adjustment; monitor offline sales data, conduct multi-dimensional analysis, and put forward optimization suggestions.
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