Lead and mentor the spa therapist team, ensuring consistent delivery of exceptional service standards and professional conduct
Perform a full range of spa treatments, including body therapies, advanced facial treatments, massages, and holistic wellness services, according to brand and safety protocols
Ensure strict adherence to hygiene, sanitation, and safety standards, maintaining a clean, organized, and well ‑ presented treatment environment at all times
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Deliver a wide range of treatments, including massages, facials, and beauty services, as outlined in the spa menu.
Recommend and retail skincare products to guests, complete consultation forms accurately, and maintain treatment rooms to the highest standards in line with spa guidelines.
Handle special guest requests, including preferences for therapists and treatment methods.
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Welcome and assist guests: Greet all guests entering the spa/salon and assist with check-in and registration procedures
Support guest scheduling: Answer phones and emails, manage reservations, handle guest inquiries, and relay information to appropriate team members as needed
Provide administrative support: Perform office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks
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Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
Maximize revenue opportunities: Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
Maintain spa facilities: Ensure spa areas and equipment are well-maintained, clean, and in excellent working order
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