You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
...
You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
...
You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
...
You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
...
Oversee the entire software asset lifecycle, from acquisition and deployment to retirement or disposal.
Conduct regular audits and assessments to ensure compliance with software licensing agreements and mitigate potential risks.
Develop and maintain strong relationships with software vendors to negotiate favorable licensing agreements and stay informed about product roadmaps and changes.
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Managing SAP Successfactors project stages including, project estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, custom code specifications, testing, training, go-live assistance and post implementation support.
Provide timely and accurate project status information to our client’s PMO team, escalate project issues appropriately, mentor cross-functional project team members, and identify and share implementation best practices with them
Provides domain expertise across SuccessFactors modules
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