The Project Manager – Digital Solutions is responsible for leading the end-to-end delivery of digital solution projects—including CRM implementations, AI-driven systems, automation initiatives, and system integrations—by working closely with external customers and internal technical teams.

This role serves as both Project Manager and Business Analyst, ensuring strong alignment between customer needs, business objectives, and technical delivery. The Project Manager collaborates with customers, internal stakeholders, developers, solution architects, data/AI teams, and vendors to translate business requirements into technical specifications and drive successful execution. The role ensures that all digital solutions are delivered on time, within scope, and with measurable business value.

1. Project Management

Plan and manage end-to-end delivery of digital solution projects (CRM, AI, automation, analytics, integrations).
Define and control project scope, timeline, budget, risks, and quality.
Develop and maintain all project documentation: project plans, status reports, risk logs, and change requests.
Coordinate cross-functional teams, including technical teams, developers, AI/data engineers, and external customer stakeholders.
Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.
Track and report project status to senior management and customer stakeholders.

2. Business Analysis

Conduct workshops, interviews, and requirement-gathering sessions with customers and internal business stakeholders.
Analyze existing processes, identify gaps, and propose digital solution improvements using CRM, AI, and automation.
Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).
Create wireframes, mock-ups, and user flows to support solution design and user experience alignment.
Translate customer business needs into clear technical requirements for development teams.
Act as a key liaison between customers and internal technical teams.

3. Implementation & UAT

Collaborate with developers, data engineers, and vendors to ensure the solution aligns with required functionality.
Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
Oversee go-live activities, deployment, integration testing, and post-launch hypercare.
Ensure smooth handover to operations and support teams.

4. Continuous Improvement

Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.
Recommend enhancements or system improvements based on feedback from customers and internal teams.
Promote best practices in digital adoption, process transformation, and change management.

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