Ensure team members understand Personal and Commercial Operations strategic goals, and the key impact their team’s day to day performance has on end to end sales/service cycle
Focus on team productivity and quality for complex client processes, contributing to achievement of business specific Client Service Commitments (CSC’s), and strive to deliver on resolving client issues at first point of contact
Demonstrate RBC Blueprint behaviours, creating a positive and productive work environment and drive the high performance of a diverse team of Fraud Agents
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Ensure team members understand Personal and Commercial Operations strategic goals, and the key impact their team’s day to day performance has on end to end sales/service cycle
Focus on team productivity and quality for complex client processes, contributing to achievement of business specific Client Service Commitments (CSC’s), and strive to deliver on resolving client issues at first point of contact
Demonstrate RBC Blueprint behaviours, creating a positive and productive work environment and drive the high performance of a diverse team of Fraud Agents
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Responsible for the KYC processing of new client and account opening forms and maintaining reference databases with completed records and information.
Assess issues of potential non-compliance, provide recommendations and, together with the KYC BAU Manager, Team Lead and/or senior KYC management, work with areas involved to resolve and implement improved controls.
Conduct KYC due diligence searches and perform reviews for Low/Medium/High risk customers.
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To provide operational and client support for Settlement and Clearing across Cash Equities, Foregin Exchange, Fixed Income & Currencies, Futures & Options and Treasury Services for global trading desks across various geograhpical time zones (including Royal Bank of Canada Hong Kong, London, Singapore, Sydney, Toronto Branch and RBC Securities Australia Pty Limited)
Handles day to day payroll administrations for Malaysia.
Ensures payroll is processed timely, accurately and in compliance with company and local regulations.
Supports and maintains different types of trackers / templates including but not limited to FTE Tracker, Shift Template, Overtime Template, New Hire Template, Payroll Instruction Template, Promotion Tracker, etc.
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Handles day to day payroll administrations for Malaysia.
Ensures payroll is processed timely, accurately and in compliance with company and local regulations.
Supports and maintains different types of trackers / templates including but not limited to FTE Tracker, Shift Template, Overtime Template, New Hire Template, Payroll Instruction Template, Promotion Tracker, etc.
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Perform control assessment of Platform owned controls in line with ICMP standards, Ops Risk Management framework and regulatory requirements.
Responsible for completing assigned control testing activities effectively and in timely manner.
Demonstrate understanding of control effectiveness when performing risk-based testing activities that independently evaluate the design and effectiveness of critical end to end processes and controls in accordance with ECT procedures and regulatory requirements.
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Perform control assessment of Platform owned controls in line with ICMP standards, Ops Risk Management framework and regulatory requirements.
Responsible for completing assigned control testing activities effectively and in timely manner.
Demonstrate understanding of control effectiveness when performing risk-based testing activities that independently evaluate the design and effectiveness of critical end to end processes and controls in accordance with ECT procedures and regulatory requirements.
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Maintain the financial accounting records for Singapore. This includes, but not limited to: review and commentary of the non-trading P&L, monthly balance-sheet attestation and preparation of NIE and balance sheet journals.
Prepare reporting in line with RBC and statutory requirements, e.g. Standard of Documentation packages, SOX, GL attestation, home surveys, and Finance and Tax submissions to home authorities.
Prepare Intra-Group and Transfer Pricing invoices and booking of corresponding entries.
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Maintain the financial accounting records for Singapore. This includes, but not limited to: review and commentary of the non-trading P&L, monthly balance-sheet attestation and preparation of NIE and balance sheet journals.
Prepare reporting in line with RBC and statutory requirements, e.g. Standard of Documentation packages, SOX, GL attestation, home surveys, and Finance and Tax submissions to home authorities.
Prepare Intra-Group and Transfer Pricing invoices and booking of corresponding entries.
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