Responsible for development of data-empowered capabilities for e-commerce platform, enable different e-commerce verticals to extract and apply key insights from oceans of data to meet their business needs;
Develop data mining pipelines to extract data assets (eg. entity labels) from aggregated data and enable the extraction of actionable insights from large volumes of domain data;
Design and development of various strategies, algorithms and machine learning techniques to improve the accuracy and coverage of extracted data assets;...
Responsible for development of data-empowered capabilities for e-commerce platform, enable different e-commerce verticals to extract and apply key insights from oceans of data to meet their business needs;
Develop data mining pipelines to extract data assets (eg. entity labels) from aggregated data and enable the extraction of actionable insights from large volumes of domain data;
Design and development of various strategies, algorithms and machine learning techniques to improve the accuracy and coverage of extracted data assets;...
Responsible for the design, development, and iteration of AI Agents in TikTok Shop business scenarios, covering the full cycle from requirement analysis to architecture design, development, and launch, delivering intelligent and efficient product experiences for merchants and users;
Deeply implement Agent capabilities into core e-commerce scenarios, including but not limited to intelligent customer service, product operation assistance, business decision support, content generation, and business process automation, helping merchants and creators better reach consumers and improve operational efficiency;
Responsible for the continuous development and optimization of the Agent technology stack, covering Context Engineering, Harness, RAG (Retrieval-Augmented Generation), Multi-Agent collaboration, Memory systems, Reinforcement Learning, workflow orchestration, and knowledge base construction;...
Responsible for the design, development, and iteration of AI Agents in TikTok Shop business scenarios, covering the full cycle from requirement analysis to architecture design, development, and launch, delivering intelligent and efficient product experiences for merchants and users;
Deeply implement Agent capabilities into core e-commerce scenarios, including but not limited to intelligent customer service, product operation assistance, business decision support, content generation, and business process automation, helping merchants and creators better reach consumers and improve operational efficiency;
Responsible for the continuous development and optimization of the Agent technology stack, covering Context Engineering, Harness, RAG (Retrieval-Augmented Generation), Multi-Agent collaboration, Memory systems, Reinforcement Learning, workflow orchestration, and knowledge base construction;...
Analyse OnCall ticket processing performance to monitor SOP effectiveness in order to have close-loop tracking for SOP improvements.
Analyse key gaps in long resolution time, or low satisfaction rate, or low close-loop rate labels for SOP optimisation to improve resolution handling time and rate....
Participate in the R&D of TikTok Shop's Southeast Asia business, including end-to-end full-stack delivery spanning front-end pages, server-side APIs, data pipelines, and launch verification;
Participate in TikTok Shop's front-end and full-stack engineering development, including data model abstraction, performance optimization, and user experience optimization;
Leverage AI Coding tools to build an AI-assisted R&D workflow covering requirement understanding, solution generation, code implementation, test verification, code review, and online troubleshooting, thereby improving R&D efficiency and quality, and participate in the implementation of AI engineering capabilities in real business scenarios;...
Participate in the R&D of TikTok Shop's Southeast Asia business, including end-to-end full-stack delivery spanning front-end pages, server-side APIs, data pipelines, and launch verification;
Participate in TikTok Shop's front-end and full-stack engineering development, including data model abstraction, performance optimization, and user experience optimization;
Leverage AI Coding tools to build an AI-assisted R&D workflow covering requirement understanding, solution generation, code implementation, test verification, code review, and online troubleshooting, thereby improving R&D efficiency and quality, and participate in the implementation of AI engineering capabilities in real business scenarios;...
Participate in the R&D of TikTok Shop's Southeast Asia business, including end-to-end full-stack delivery spanning front-end pages, server-side APIs, data pipelines, and launch verification;
Participate in TikTok Shop's front-end and full-stack engineering development, including data model abstraction, performance optimization, and user experience optimization;
Leverage AI Coding tools to build an AI-assisted R&D workflow covering requirement understanding, solution generation, code implementation, test verification, code review, and online troubleshooting, thereby improving R&D efficiency and quality, and participate in the implementation of AI engineering capabilities in real business scenarios;...
Build AI agents for e-commerce platform governance. Design, develop and optimise LLM-powered agents for risk detection, risk assessment, appeal handling, root cause analysis, automated moderation and case investigation.
Build multi-agent systems and end-to-end workflows. Create and maintain a framework for coordinating multiple agents, covering the full governance lifecycle from task triggering, feature retrieval and strategy evaluation through enforcement and appeals, integrated with internal governance platforms.
Support the design and optimization of creator and MCN onboarding governance frameworks and operational processes....
Support the review of aftersales processes, operating guidelines, and key service experience practices.
Improve service experience through strengthening buyer outreach materials, improving content quality, readability, and usefulness; including exploring more engaging content formats, including visual content or AI-generated videos.
Conduct basic research and benchmarking on support content best practices and user education approaches....