Handle high-volume inbound calls from Tune Talk customers.
Assist customers with enquiries related to Mobile plans and services, SIM cards and activation, Account-related enquiries, Top-up and payment issues, Billing enquiries, Network and connectivity issues, Promotions and service information
Listen actively to customers and identify their concerns.
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Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless, high-quality brand experience.
Provide reliable and professional customer service across official marketplace stores for specialized brand portfolios.
Handle special customer requests and coordinate the accurate allocation and delivery of free gifts and promotional samples based on campaign guidelines.
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Provide day-to-day operational support such as recruitment administration, contract, letter preparation, data management of employees, movement, promotion, onboarding, benefits administration, PM, reports, and ad hoc requests.
Ensure data inputs and compiling documents are within SLA.
Build and maintain strong relationships with key stakeholders and ensure effective communication and collaboration across the organization.
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To support INTI in achieving its financial goal through building strong relationship with industry partners and alumni and generating enrolment numbers from the collaborations with industry partners
Provide programs counselling and educate prospects from working professional segment on working adults.
Coordinate collaboration meetings with industry partners and develop pipelines through corporate engagement, workshops, and preview sessions.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.