Act as the primary liaison for customers, coordinating with sales, production, project management, and accounting teams to provide timely and accurate information.
Provide pricing and delivery quotations to customers based on standardized price lists.
Manage customer orders through the entire lifecycle, including contract review, ERP entry, order modifications, confirmations, and tracking updates.
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Act as the primary liaison for customers, coordinating with sales, production, project management, and accounting teams to provide timely and accurate information.
Provide pricing and delivery quotations to customers based on standardized price lists.
Manage customer orders through the entire lifecycle, including contract review, ERP entry, order modifications, confirmations, and tracking updates.
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Ensure Service Stability & Availability: Ensure consistent availability and reliability of business-critical IT systems and services with minimal disruption to operations.
Deliver Effective IT Service Management: Govern and continuously improve ITIL-based service management processes including Incident, Request, Problem, and Change Management.
Achieve SLA & Performance Targets: Meet or exceed agreed service level agreements (SLAs) and key performance indicators (KPIs) through proactive monitoring and management.
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Ensure Service Stability & Availability: Ensure consistent availability and reliability of business-critical IT systems and services with minimal disruption to operations.
Deliver Effective IT Service Management: Govern and continuously improve ITIL-based service management processes including Incident, Request, Problem, and Change Management.
Achieve SLA & Performance Targets: Meet or exceed agreed service level agreements (SLAs) and key performance indicators (KPIs) through proactive monitoring and management.
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Execute and implement synergized supply chain plans, strategies, roadmap, initiatives, and procurement tools (i.e. PA//Price List, etc.) to bring down overall costs (services) and enhance product/service reliability and meeting project deliverables requirement thorough monitoring and checking
Optimise the budget utilization to ensure that expenses are within approved budget.
Manage and control subcontractors/vendors with the objective of maximizing resources utilization & cost savings and ensure smooth operations in achieving business goals.
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