Perform installation, maintenance, and repair of factory equipment, utilities, and facility systems to ensure smooth daily operation (related to the service section).
Carry out preventive maintenance (PM) according to the schedule and record all maintenance activities in logbooks or maintenance systems.
Install, service, and troubleshoot air-conditioning (HVAC) systems, including split units, AHUs, chillers, and ventilation fans.
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Ensure full compliance to the instructions, standard operating procedures, policies, and documentations of the Maintenance Division during execution of daily works.
Execute daily routine work and periodic preventive maintenance (PPM) tasks on critical areas and equipment within stipulated time to minimize interruption or downtime of the systems or business operations.
Supervise the appointed service contractors and conduct periodic inspection of the goods and services rendered to determine whether it complied with the contract provision and delivered on a timely basis with the highest quality.
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Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
Conduct site and classroom training to customers on compressed air system.
Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
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Service the range of Industrial, Advanced and Portable Metrology that we sell for dimensional measurement, defect analysis, quality and reverse engineering. Service the range of in-line checkweighers, X-ray, and metal detectors we sell for automated weight, hazard point, and quality control in food, pharma, and industrial applications. This includes installing, commissioning, troubleshooting and repairs, preventive maintenance and calibrations.
Perform work assignments efficiently and methodically, and in the course, also keep in touch with customers to actively improve customer satisfaction with us/our products
Update CRM on a timely and effective basis for team-wide follow-up and teamwork support
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
Conduct site and classroom training to customers on compressed air system.
Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
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Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
Conduct site and classroom training to customers on compressed air system.
Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
...
Service the range of Industrial, Advanced and Portable Metrology that we sell for dimensional measurement, defects analysis, quality and reverse engineering. Service the range of in-line checkweighers, X-ray and metal detectors that we sell for automated weight, hazard point and quality control for food, pharma and industrial applications. This includes installing, commissioning, troubleshooting and repairs, preventive maintenance and calibrations.
Perform work assignments in efficient and methodical fashion, and in its course, also keep in touch with customers, to actively improve customer satisfaction with us/our products
Update CRM on timely and effective basis for team-wide follow up and teamwork support
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Provide 1st and 2nd line support for APAC users across project sites, regional offices and remote locations, covering desktops, laptops, mobiles, printers, meeting room technology, Microsoft 365, approved applications, connectivity and basic server or system issues.
Act as a professional first point of contact for APAC users via phone, email, Teams and the IT service management system, ensuring timely support across regional time-zone requirements and site operating patterns.
Log, categorise, prioritise, update and resolve incidents and service requests with clear notes, actions taken, resolution details and appropriate linkage to site, project, asset or user impact.
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Service the range of Industrial, Advanced and Portable Metrology that we sell for dimensional measurement, defects analysis, quality and reverse engineering. Service the range of in-line checkweighers, X-ray and metal detectors that we sell for automated weight, hazard point and quality control for food, pharma and industrial applications. This includes installing, commissioning, troubleshooting, repairs, preventive maintenance and calibrations.
Perform work assignments efficiently and methodically, and in its course, also keep in touch with customers to actively improve customer satisfaction with us/our products.
Update CRM on a timely and effective basis for team-wide follow-up and teamwork support.
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Carry out repair and service of vehicles according to recommended repair and service standards as mentioned in Service Manuals or standards set up by Nationwide Service Division and the Training
Center.
Diagnose and detect mechanical faults with vehicles using diagnostic equipment.
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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