Manage the full spectrum of HR functions including recruitment, onboarding, payroll, attendance, leave, employee relations, performance management, training and HR administration.
Develop, implement and improve HR policies, SOPs and internal processes.
Manage manpower planning, recruitment and talent acquisition according to business requirements.
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Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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