Regional IT Governance & Standardisation

Define, implement, and enforce standardised IT policies, frameworks, and operating procedures across all regional IT teams.
Ensure consistent regional standards covering IT project delivery covering:
Change and release management
IT operations and support processes
Security, risk, and compliance (operational scope)
Act as the regional escalation point for IT process, governance, and quality issues.

IT Project & Change Management

Own and oversee regional and cross-BU IT initiatives, excluding software development activities.
Ensure structured execution of IT projects covering:
Planning → Execution → Change Management → Implementation → Post-Implementation Review
Ensure projects are delivered within agreed scope, timelines, and budgets.
Maintain visibility of the regional IT project and change portfolio.

IT Operations & BU Support

Provide oversight and support to Business Unit IT Support Operations when required, including escalation management.
Ensure BU IT teams operate with: Clear support processes, Defined SLAs and escalation paths, Consistent service quality across regions
Step in to support critical operational issues impacting business continuity.

Country Expansion & IT Readiness

Own the Country Expansion IT Handbook, defining standard IT requirements for new market launches.
Ensure the handbook is: Clearly documented, Practical and executable, Successfully adopted by local BU IT teams
Work with local teams to ensure IT readiness for: New country launches, New outlets / offices, Infrastructure and system rollouts

Performance & Process Monitoring Across BUs

Establish and monitor regional IT performance metrics across all Business Units.
Track and report on: IT operational performance, Project delivery health, Process compliance and maturity
Identify gaps, risks, and improvement opportunities, and drive corrective actions.

Stakeholder & BU Collaboration

Partner closely with BU leadership teams to align IT execution with business priorities.
Balance regional consistency with local operational realities.
Serve as the key regional point of coordination between: Business Units, Regional IT governance, External vendors and partners

Vendor & Partner Management

Oversee regional IT vendors and service providers.
Ensure vendors comply with: Regional IT standards, Operational SLAs, Delivery and quality expectations
Drive cost efficiency and service improvements across regions.

Qualifications:

7+ years of experience in IT operations, governance, or enterprise IT leadership.
Proven experience managing regional or multi-BU IT operations and projects.
Strong background in IT operations and support, project & change management, and IT governance and standardisation.
Experience supporting multi-country operations and business expansion is highly preferred.

a Necessity, not a Luxury

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Senior Executive, IT