Interested Share updated resume to nithyag@panasiagroup.net or Watsapp: +60 165720562
Company Description Pan Asia Software Solutions is a technology-focused organization that delivers integrated IT services and software solutions to clients across diverse industries. The company emphasizes reliable, secure, and scalable technology environments that support business continuity and growth. Team members collaborate closely with customers to understand their operational needs and provide tailored solutions. Pan Asia Software Solutions values innovation, accountability, and strong technical leadership, offering opportunities to work on complex, enterprise-level systems.
Role Description The Group IT Incident & Risk Lead is a full-time, on-site role based in Petaling Jaya. This role is responsible for overseeing incident management across group IT operations, including identifying, triaging, and coordinating the resolution of network, infrastructure, and application issues. The individual will monitor systems and security events, assess risk exposure, and implement controls and response plans to minimize operational impact. Day-to-day responsibilities include managing incident queues, leading root cause analysis, producing incident and risk reports, and maintaining documentation of policies, procedures, and remediation actions. The role also involves collaborating with IT teams and business stakeholders, providing guidance on best practices, and driving continuous improvement in incident response and risk management processes.
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Architectural Design: Develop and maintain comprehensive IT architecture and strategic roadmaps tailored to the financial services industry. Create architectural designs for new solutions, ensuring they align with business goals and regulatory requirements. Involve extensively in pre-during-post tender/RFQ/RFP exercise thru business and technical solutioning.
Solution Development: Design and implement scalable, secure, and efficient IT solutions to address complex financial challenges. Evaluate and recommend appropriate technologies and platforms. Develop and present business, technical and implementation proposals, including solution development with partners/sub-contractors.
Stakeholder Collaboration: Work closely with sales, marketing, business leaders, project managers, and development teams to understand requirements and translate them into technical solutions. Ensure alignment of IT solutions with business objectives and compliance standards. Meet potential customers to gather requirements, match and adjust the products for proposed solution and present the outcomes to the customers.
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Lead technical engagement with clients - Represent the company as the primary technical point of contact throughout discovery calls, site assessments, and solution walkthroughs, building the credibility that moves deals forward.
Translate technical capability into commercial value - Articulate how drone dock, quadruped/humanoid robotics, and RaaS solutions address specific client operational challenges, enabling the sales team to sell with confidence and precision.
Own end-to-end solution design - Assess client requirements and architect the corresponding hardware, software, and connectivity solution, working closely with engineering to validate technical feasibility before commitment.
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Provide technical support and product demonstrations to potential customers, showcasing the features and benefits of our industrial assembly tools, mold & die components, stud welding equipment, and painting tools.
Collaborate with the sales team to understand customer requirements and develop tailored solutions to meet their specific needs.
Conduct on-site visits to customer facilities to assess their current processes and identify opportunities for improvement using our products.
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Lead technical engagement with clients - Represent the company as the primary technical point of contact throughout discovery calls, site assessments, and solution walkthroughs, building the credibility that moves deals forward.
Translate technical capability into commercial value - Articulate how drone dock, quadruped/humanoid robotics, and RaaS solutions address specific client operational challenges, enabling the sales team to sell with confidence and precision.
Own end-to-end solution design - Assess client requirements and architect the corresponding hardware, software, and connectivity solution, working closely with engineering to validate technical feasibility before commitment.
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Assist in building AI-powered automation workflows for digital marketing, lead management, reporting, CRM, WhatsApp, websites, and internal operations.
Support the integration of LLM models such as OpenAI, Anthropic Claude, Gemini, or similar AI platforms into business workflows.
Assist in developing and connecting APIs, REST APIs, webhooks, JSON data flows, and backend logic.
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Install, configure, and maintain IT hardware and software, including servers, network equipment, digital signage systems, and interactive technologies.
Deploy and configure Led Display, interactive smartboard, digital signage and similar solutions for clients.
Provide Level 1 and Level 2 support to resolve hardware, software, issues for internal and external stakeholders.
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