Support employees, line managers and local HR on simple to medium complexity HR related matters (e.g. policy/process related queries, staff benefits/entitlements, resourcing (staff movements, progressions).
Liaise with HR experts (teams within HR Operations, COE’s, Country HR) where required to help create/develop fit for purpose solutions to the stakeholders. This includes performing data/trends analysis to provide proactive, predictive and preventive interventions from an Operations perspective.
Using HR Operations Salesforce case management system to document and manage requests, ensuring that all official correspondence associated with requests are documented – and cases are seen through to completion.
...