Analyze and validate sourcing requirements from Business Users and Category Managers.
Implement category management sourcing strategies including deploying category-specific actions, supporting target development and delivery saving targets.
Responsible for preparation, execution and analysis of biddings and negotiations for the respective category within the defined guideline of CelcomDigi’s procurement processes and manual.
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Execute User Acceptance Test in pre-production and production environments to ensure defects and issues are identified, validated, and mitigated prior to actual customer transactions
Develop comprehensive test cases, procedures, and scripts to verify/validate product/releases
Identify, analyse, clearly document, and track bugs/defects all the way to resolution status
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Detailed Oriented & Analytic : Love digging into data, comparing prices and Accuracy matters – the love to catch small things others might miss
Persuasive Communicator / Influencer : Confident negotiator with strong verbal and written communication skills. Influence suppliers and buy in from internal stakeholders
Relationship Builder : Natural networkers to develop trust with supplier and collaborate seamlessly across departments. Passionate in working with diverse cultural stakeholders.
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Campaign Strategy: Develop and refine campaign concepts that align with business objectives, customer insights, and market opportunities.
Marketing Calendar Management: Own the annual and quarterly marketing calendar, ensuring visibility and alignment across all stakeholders.
Stakeholder Collaboration: Act as the bridge between business units (e.g., Product, VAS, CVM) and execution teams (e.g., Brand, Digital, Sales) translating business goals into actionable GTM campaign frameworks.
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You are responsible to manage and maintain all financial related matters for Customer Experience Division (CXD) and to prepare and analyse the financial statements, forecast and cost analysis.
You establish the financial reporting process and work with all the departments within CXD to compile and report accurate, valid and precise financial data, in a timely manner.
You track, monitor and manage divisional expenditure, budget utilization, forecast computation in accordance with approved budget.
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Responsible for HR budget planning, workforce cost analytics, governance, and initiative tracking, providing data-driven insights to support effective workforce and cost management.
The role manages overall HR staff costs, while partnering with the Workspace Budget team on Opex and Capex. It drives budget forecasting and utilisation, workforce analytics, scenario modelling, and reporting, while leveraging Power BI, automation, Excel, and AI-enabled tools to improve efficiency, data quality, and decision-making.
The role also drives process and reporting improvements, ensuring strong financial governance, compliance, and effective delivery of HR initiatives.
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Govern the end-to-end product business rules and policies management of mobile and home products, including Prepaid, Postpaid, Home WiFi and Fibre.
Ensure product business rules, configuration and operational processes are aligned with business objectives and regulatory requirements.
Establish, support and maintain product business rules, policies and operational guidelines for frontlines and CX for all product initiatives and launches
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Extract, analyse, and interpret large datasets to deliver insightful reporting that supports strategic decision-making across the business
Partner closely with stakeholders to understand business questions, conduct deep-dive and ad hoc analyses, and translate findings into clear, actionable recommendations
Build and refine customer segmentation analyses to uncover behavioural patterns and enable the creation of targeted products and campaigns
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Detail-oriented and execution-focused, with a strong sense of ownership in managing a roadmap of campaigns across rewards, lifestyle, and entertainment categories.
Digitally-savvy with a good understanding of digital journeys; able to support optimisation of campaign placements across app, web and social platforms to drive engagement and conversion.
Performance-driven, comfortable in driving take up and conversions which ultimately grow revenues and user engagement.
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Key member in driving CelcomDigi’s agenda in the investment companies and act as an advisor to CelcomDigi’s Management and to the CelcomDigi’s appointed board members of these investment companies.
Responsible in managing strategy, governance, priorities, and activities for CelcomDigi’s investments in non-wholly owned companies, joint ventures. Lead the business and financial analysis, review investment companies business plans and projections
Manage and facilitate financial and business performance reviews, fundamental analyses and coordinate pre-board alignment and clearance together with internal and external experts
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Strategic Sourcing & Category Management: Lead the development and execution of category-specific sourcing strategies for Network / Telco related procurement, aligning with business, technical, and commercial objectives. Carry out rigorous market and supplier analyses to identify cost-saving opportunities and optimise supplier portfolios through demand aggregation and standardisation efforts.
Sourcing Execution, Tender & Commercial Negotiation: Drive comprehensive end-to-end sourcing processes, including RFQs, RFPs, tenders, and e-bidding exercises, ensuring strict adherence to company procurement policies. Strategise and lead complex commercial negotiations for multi-year contracts and diverse pricing models, employing detailed Total Cost of Ownership evaluations and lifecycle cost analysis for informed decision making.
Supplier & Market Management: Maintain an in-depth understanding of the dynamic Network / Telco supplier ecosystem. Conduct ongoing supplier and market evaluations to uncover innovative technologies, alternative sourcing options, and competitive pricing strategies. Foster competitive tension by exploring supplier diversification and dual sourcing initiatives where feasible.
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Lead the strategy, planning, and execution of nationwide enterprise engagement initiatives including events, sponsorships, workshops, executive roundtables, partner collaborations, solution showcases, roadshows, and customer programs across SME, Public Sector, and Large Enterprise portfolios.
Develop integrated event and engagement strategies aligned with business priorities, sales objectives, and brand positioning.
Work closely with internal stakeholders including sales, product, partnerships, brand, communications, and leadership teams to deliver commercially impactful and strategically aligned engagement outcomes.
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Develop and execute risk-based audit plans across all facility types via scheduled and surprise inspections to produce detailed audit reports, including non-conformance findings and corrective action tracking.
Conduct independent technical inspections and audits on building systems including M&E, critical infrastructure (UPS, HVAC, generators), and fire protection systems.
Identify and assess operational, safety, fire, process, procedural and engineering risks to recommend practical mitigation measures to protect CD asset and people.
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Lead and manage end-to-end physical security operations across all technology buildings nationwide, including perimeter security, access control, surveillance systems, guarding services, and security assets.
Ensure high availability and reliability of all security systems with zero tolerance for downtime that may impact business continuity.
Drive operational consistency across regions through standardized procedures, governance, and performance monitoring.
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Technically inclined with a strong interest in network operations, wholesale services, and connectivity platforms
Analytical and detail-oriented, able to analyze traffic, cost and revenue trends to detect any anomalies and take prompt action
Structured and dependable, able to manage operational issues and follow through to resolution Collaborative, with the ability to work across internal teams and external partners
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