Work closely with the branch sales and service teams to provide innovative product solutions to address customers’ retirement planning, savings and financial protection needs
Manage the branch sales portfolio, promotions and campaigns
Strengthen long-term relationships with our customers by providing excellent customer service
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Enhance DBS' corporate reputation by driving strategic communications, executive positioning and thought leadership across key priorities, working with stakeholders across the organisation to identify, develop and amplify compelling corporate stories and strategic narratives.
Support senior management and DBS spokespersons on external engagements, including media interviews, speaking engagements, panel discussions, conferences, opinion pieces and contributed content.
Research and analyse emerging macro trends, business developments and stakeholder issues, synthesising complex information into compelling narratives, thought leadership and strategic communications content.
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Responsible for the identification, reporting and escalation of emerging operational risk through the execution of Group’s operational risk management framework tools.
Effective management of operational risk issues, including timely reporting, root cause analysis, recommendation of corrective and preventive actions and tracking them to closure
Perform periodic control validation, risk assessments on Ops processes, and Control Quality Assurance (CQA) testing for Ops Risk Metrics/KRI/GLAO to ensure compliance with the Group’s policies, standards/guidelines and risk exposure are within risk appetite.
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Lead & Execute Audits: Independently lead and execute complex end-to-end audits focusing on Risk Management domains, including Market and Valuation Risk, Counterparty Credit Risk Management and Asset-Liability Management.
Control Evaluation & Enhancement: Critically assess the design and operating effectiveness of processes and controls. Develop and implement tailored testing strategies across the region, leveraging rule-based analytics to optimize efficiency and depth of insight.
Deliver Actionable Insights: Prepare and present clear, concise, and impactful audit findings and reports. Ensure timely escalation of issues, providing well-articulated recommendations that drive tangible improvements.
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Deliver CBWMO transformation, business change, digital, automation and system enhancement initiatives across Singapore and regional teams.
Coordinate Business, Operations, Product, Technology, Data Chapter, Risk & Governance and regional stakeholders to align delivery, resolve issues and drive decisions to closure.
Manage end-to-end delivery, from requirements gathering and solution design through testing, implementation, go-live and post-implementation support.
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Lead the rapid recovery of high-priority incidents, minimizing business impact and ensuring timely restoration of banking services.
Drive the Problem Management lifecycle, conducting thorough root-cause analysis (RCA) and implementing preventive measures to eliminate recurring issues.
Oversee Event Management processes, optimizing monitoring systems and alert thresholds to proactively detect and resolve anomalies before they impact services.
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Manage reconciliation system processes, including static data maintenance, statement uploads, and data feeds monitoring, to ensure timely delivery of Nostro reconciliation reporting across 15 entities.
Support the analysis, design, and testing of auto-match rules to enhance reconciliation effectiveness and operational efficiency.
Identify and escalate processing exceptions, errors, and abnormal issues on a timely basis.
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Provide finance, risk and control support and guidance to ensure alignment and compliance with Group guidance.
Help manage monthly financials (e.g., support intragroup billing, vendor itemised reports, and work with overseas locations to provide oversight on monthly expenses).
Provide support to budget management exercises, including initiative/enhancement and direct expenses.
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Prepare, review and approve standard and non-standard Letters of Offer, facility agreements, security documents and related documentation in accordance with approved credit terms.
Ensure all conditions, covenants, collateral requirements and other terms in the approved Credit Application Memorandum are accurately and completely incorporated into the documentation.
Manage complex and bespoke documentation matters, including drafting non-standard provisions and obtaining Legal clearance where required.
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