Manage sourcing and purchasing for Tender and Project Execution activities for both Intra group and Outside group procurement.
Define and deploy supply chain strategies aligned with business objectives.
Oversee the complete procurement process from identifying business opportunities to sourcing from internal and external vendors, all the way through to execution.
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Handle and resolve customer enquiries received through phone, chat, and email in an effective, accurate, and professional manner.
Where first-contact resolution is not possible, coordinate closely with internal parties, provide timely follow-up, and ensure cases are closed promptly.
Log all customer interactions, actions, and outcomes clearly and accurately in the CRM system.
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BCS Service Hub division serves as the primary industry contact, ensures seamless participant onboarding, enables user services, manages monitoring and alerts, handles user query/ incident reporting and oversees certificate authority management, all with a strong commitment to operational excellence.The Associate plays a crucial role in enabling participant services and ensuring uninterrupted service availability and business resiliency through collaboration with Technology and Product Divisions. He/she also partners with Line 2 and Line 3 support to uphold SOPs, Policies, and Regulatory standards, and directly contribute to the organization’s revenue via billable services.
Manage the service desk and deliver excellent & consistent level of customer service via various touch points i.e. emails and phone
Oversee the certificate management process, including processing applications / requests, preparing & sending notifications, arranging appointments, and onboarding new participants while maintaining accurate records
Prepare billing reports for Finance to facilitate invoice generation
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