- Identify and capture arising market opportunities to grow DKSH's presence across the scientific instrumentation sector
1 day
Specialist Technical Jobs in Kuala Lumpur - November 2026 - Urgent Hiring
Showing 171 jobs results for
"specialist technical"
in Kuala Lumpur
2 days
- Identify and capture arising market opportunities to grow DKSH's presence across the scientific instrumentation sector
19 days
Nadi Tech - Specialist, Technical Support
- Provide first and second-level support for application-related issues, ensuring timely resolution.
2 days
21 days
- Identify and capture arising market opportunities to grow DKSH's presence across the scientific instrumentation sector
26 days
- Identify and capture arising market opportunities to grow DKSH's presence across the scientific instrumentation sector
29 days
- Flexible working hours
2 days
30+ days
Nadi Tech - Specialist, Technical Support
- Provide first and second-level support for application-related issues, ensuring timely resolution.
30+ days
- Flexible working hours
30+ days
- Manage production issues across multiple brands and business lines, from initial assessment and escalation through to resolution and closure.
1 day
Technical Onboarding Specialist
- Own the end-to-end onboarding process from contract signature to go-live, including kickoff, requirements gathering, configuration, validation, deployment, and post-launch adoption review.
4 days
Client Technical Specialist
- Act as Subject Matter Expert with extensive understanding of client’s network setup/design
6 days
9 days
- About HytechHytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. The company provides comprehensive consulting solutions, as well as middle- and back-office support, to empower clients with streamlined operations and cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai, and more.Key ResponsibilitiesProduction Issue & Incident Management- Manage production issues across multiple brands and business lines, from initial assessment and escalation through to resolution and closure.- Review issues reported through customer complaints, business feedback, system alerts, monitoring dashboards, internal teams, and third-party providers.- Assess incident severity, including P0, potential P0, P1, and P2, based on customer impact, affected business flows, duration, financial exposure, and regulatory risk.- Initiate war rooms for major incidents and coordinate the relevant technical, operational, and business teams.- Follow incident procedures, including stakeholder notifications, progress updates every 30 minutes, impact confirmation, fix verification, and closure.Cross-Functional Coordination- Take ownership of complex production issues, ensuring clear accountability, next steps, and timely follow-up.- Coordinate with system owners across Account, Payment, Trading, CRM, App, Back Office, Copy Trading, IB, Campaign, Risk Control, Infrastructure, and third-party vendors.- Clearly communicate issue symptoms, possible root causes, affected modules, and business impact to support investigation and resolution.- Escalate high-impact issues to the relevant Head of Department, Tech Lead, Product Owner, or management team.- Keep business and customer-facing teams informed with timely, accurate, and easy-to-understand updates.Post-Incident Review & Issue Closure- Lead post-incident reviews and prepare root cause analysis (RCA), post-incident review (PIR), and postmortem reports.- Document incident timelines, impact, root causes, resolutions, preventive measures, and accountable owners.- Track corrective and preventive actions through to completion.- Review recurring issues, unresolved tickets, consultation requests, and non-system issues to identify opportunities for long-term service improvement.Data Analysis & Management Reporting- Prepare weekly and monthly RTS reports covering incident trends, issue distribution by module, unresolved issues, and P0 and potential P0 statistics.- Analyse data from Jira, Freshdesk, monitoring systems, dashboards, and internal reports to identify patterns and emerging risks.- Highlight major incidents, high-risk modules, recurring problems, unresolved risks, and resource requirements for management.- Translate technical findings into clear business insights for management, business teams, and customer-facing teams.Monitoring & Process Improvement- Support improvements to monitoring dashboards, P0 alert integration, automated alerts, Lark Bot notifications, and reporting automation.- Improve monitoring coverage for key business flows, including registration, login, KYC, deposits, withdrawals, trading, copy trading, IB, CRM, App, and core APIs.- Help define alert thresholds, incident severity criteria, response SLAs, escalation procedures, and ownership models.- Continuously improve RTS standard operating procedures to strengthen response speed, issue diagnosis, and cross-team collaboration.Team Development & Knowledge Management- Guide junior RTS team members in assessing production issues, coordinating incidents, and following through on resolutions.- Create and maintain playbooks, troubleshooting guides, knowledge bases, incident case libraries, communication templates, and escalation paths.- Strengthen the team’s ability to independently assess issues, coordinate stakeholders, and drive proactive service improvements.Requirements- Minimum of 3 years of professional working experience, including at least 2 years in production support, incident management, technical support, IT operations, service operations, project coordination, or a related role.- Demonstrated senior-level experience independently managing complex issues, coordinating stakeholders, and driving resolution without step-by-step guidance.- Strong business awareness and issue assessment skills, with the ability to distinguish between system, performance, user operation, product experience, configuration, data, third-party, and consultation-related issues.- Basic technical understanding of APIs, databases, timeouts, logs, CPU and memory usage, connection counts, service restarts, monitoring alerts, error codes, production environments, phased releases, rollbacks, Jira, and ticket workflows.- Solid knowledge of incident management practices, including war room coordination, RCA, PIR, postmortems, SLAs, escalation, and action tracking.- Strong ownership, communication, and cross-functional coordination skills, with the ability to remain clear and effective under pressure.- Strong written communication skills, including the ability to prepare incident summaries, meeting minutes, management reports, and issue analysis documents.- Strong analytical skills and the ability to use Excel, Google Sheets, Jira dashboards, BI tools, or similar tools for issue tracking and trend analysis.- Willingness to support a 24/7 production issue response mechanism when required.- Experience in fintech, trading platforms, payment systems, internet platforms, SaaS, CRM, customer service systems, risk control systems, App products, or high-traffic online services is preferred.- Familiarity with MT4, MT5, cTrader, Copy Trading, PAMM/MAM, IB, CRM, or Affiliate systems is an advantage.- Experience with payment and withdrawal processes, including bank card payments, local bank transfers, crypto payments, third-party payment channels, withdrawal reviews, and payment callbacks, is an advantage.- Familiarity with tools such as Freshdesk, Zendesk, Jira Service Management, Lark, Slack, PagerDuty, Opsgenie, Grafana, Prometheus, Dynatrace, Datadog, CloudWatch, ELK, or Kibana is preferred.- Basic SQL skills for data checks and issue verification, along with experience working across multiple brands, regions, and language environments, are advantageous.- Working proficiency in English, including the ability to read technical documentation, understand third-party responses, and participate in English-speaking meetings, is preferred.- Experience using AI tools to support meeting minutes, incident summaries, data analysis reports, SOP documentation, and knowledge base content is an advantage.What We Offer- Easy access to public transportation (LRT & KTM).- Transportation allowance and competitive shift allowances for afternoon and night shifts.- Corporate insurance coverage, including dental, optical, and outpatient claims.- Gym and fitness claims.- Ongoing training and development opportunities.- Exposure to exciting projects that support career growth and professional development.
12 days
- Manage production issues across multiple brands and business lines, from initial assessment and escalation through to resolution and closure.
12 days
- Manage production issues across multiple brands and business lines, from initial assessment and escalation through to resolution and closure.
12 days
- Always work with Safety, Quality and Respect in Mind. Demonstrates the VALUE in Training.
1 day
Technical Support Specialist
- Delivering technical support and on-site services that meet or exceed customer expectations.
19 days
Technical Specialist
- Lead and execute all aspects of New Product Introduction (NPI) activities, ensuring customer validation and acceptance. This includes developing and designing network configurations tailored to specific customer requirements
25 days
- Act as the primary technical advisor to the Change Management team for Microsoft 365
13 days
- Independently lead standard discovery and qualification conversations
19 days
Technical Data Protection Specialist
- Support the implementation and operation of information protection controls.
19 days
Technical Onboarding Specialist
- Own the end-to-end onboarding process from contract signature to go-live, including kickoff, requirements gathering, configuration, validation, deployment, and post-launch adoption review.
25 days
Microsoft 365 Technical Adoption Specialist
- Provide technical guidance on Microsoft Teams, Exchange Online, Outlook, SharePoint, OneDrive, and Microsoft 365 Apps.
16 days
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
9 days
Cloud Platform Technical Documentation - Enablement Specialist
- Strong technical writing and documentation skills.
6 days
OHS TECHNICAL SPECIALIST
- Collaborate with sales teams to ensure product and course offerings meet market needs and regulatory updates.
27 days
Technical Implementation Specialist
- Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations in line with solution design and project requirements
28 days