- Manage production issues across multiple brands and business lines, from initial assessment and escalation through to resolution and closure.
12 days
Specialist Technical Jobs in Kuala Lumpur - November 2026 - Urgent Hiring
Showing 5 jobs results for
"specialist technical"
in Kuala Lumpur
- About HytechHytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. The company provides comprehensive consulting solutions, as well as middle- and back-office support, to empower clients with streamlined operations and cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai, and more.Key ResponsibilitiesProduction Issue & Incident Management- Manage production issues across multiple brands and business lines, from initial assessment and escalation through to resolution and closure.- Review issues reported through customer complaints, business feedback, system alerts, monitoring dashboards, internal teams, and third-party providers.- Assess incident severity, including P0, potential P0, P1, and P2, based on customer impact, affected business flows, duration, financial exposure, and regulatory risk.- Initiate war rooms for major incidents and coordinate the relevant technical, operational, and business teams.- Follow incident procedures, including stakeholder notifications, progress updates every 30 minutes, impact confirmation, fix verification, and closure.Cross-Functional Coordination- Take ownership of complex production issues, ensuring clear accountability, next steps, and timely follow-up.- Coordinate with system owners across Account, Payment, Trading, CRM, App, Back Office, Copy Trading, IB, Campaign, Risk Control, Infrastructure, and third-party vendors.- Clearly communicate issue symptoms, possible root causes, affected modules, and business impact to support investigation and resolution.- Escalate high-impact issues to the relevant Head of Department, Tech Lead, Product Owner, or management team.- Keep business and customer-facing teams informed with timely, accurate, and easy-to-understand updates.Post-Incident Review & Issue Closure- Lead post-incident reviews and prepare root cause analysis (RCA), post-incident review (PIR), and postmortem reports.- Document incident timelines, impact, root causes, resolutions, preventive measures, and accountable owners.- Track corrective and preventive actions through to completion.- Review recurring issues, unresolved tickets, consultation requests, and non-system issues to identify opportunities for long-term service improvement.Data Analysis & Management Reporting- Prepare weekly and monthly RTS reports covering incident trends, issue distribution by module, unresolved issues, and P0 and potential P0 statistics.- Analyse data from Jira, Freshdesk, monitoring systems, dashboards, and internal reports to identify patterns and emerging risks.- Highlight major incidents, high-risk modules, recurring problems, unresolved risks, and resource requirements for management.- Translate technical findings into clear business insights for management, business teams, and customer-facing teams.Monitoring & Process Improvement- Support improvements to monitoring dashboards, P0 alert integration, automated alerts, Lark Bot notifications, and reporting automation.- Improve monitoring coverage for key business flows, including registration, login, KYC, deposits, withdrawals, trading, copy trading, IB, CRM, App, and core APIs.- Help define alert thresholds, incident severity criteria, response SLAs, escalation procedures, and ownership models.- Continuously improve RTS standard operating procedures to strengthen response speed, issue diagnosis, and cross-team collaboration.Team Development & Knowledge Management- Guide junior RTS team members in assessing production issues, coordinating incidents, and following through on resolutions.- Create and maintain playbooks, troubleshooting guides, knowledge bases, incident case libraries, communication templates, and escalation paths.- Strengthen the team’s ability to independently assess issues, coordinate stakeholders, and drive proactive service improvements.Requirements- Minimum of 3 years of professional working experience, including at least 2 years in production support, incident management, technical support, IT operations, service operations, project coordination, or a related role.- Demonstrated senior-level experience independently managing complex issues, coordinating stakeholders, and driving resolution without step-by-step guidance.- Strong business awareness and issue assessment skills, with the ability to distinguish between system, performance, user operation, product experience, configuration, data, third-party, and consultation-related issues.- Basic technical understanding of APIs, databases, timeouts, logs, CPU and memory usage, connection counts, service restarts, monitoring alerts, error codes, production environments, phased releases, rollbacks, Jira, and ticket workflows.- Solid knowledge of incident management practices, including war room coordination, RCA, PIR, postmortems, SLAs, escalation, and action tracking.- Strong ownership, communication, and cross-functional coordination skills, with the ability to remain clear and effective under pressure.- Strong written communication skills, including the ability to prepare incident summaries, meeting minutes, management reports, and issue analysis documents.- Strong analytical skills and the ability to use Excel, Google Sheets, Jira dashboards, BI tools, or similar tools for issue tracking and trend analysis.- Willingness to support a 24/7 production issue response mechanism when required.- Experience in fintech, trading platforms, payment systems, internet platforms, SaaS, CRM, customer service systems, risk control systems, App products, or high-traffic online services is preferred.- Familiarity with MT4, MT5, cTrader, Copy Trading, PAMM/MAM, IB, CRM, or Affiliate systems is an advantage.- Experience with payment and withdrawal processes, including bank card payments, local bank transfers, crypto payments, third-party payment channels, withdrawal reviews, and payment callbacks, is an advantage.- Familiarity with tools such as Freshdesk, Zendesk, Jira Service Management, Lark, Slack, PagerDuty, Opsgenie, Grafana, Prometheus, Dynatrace, Datadog, CloudWatch, ELK, or Kibana is preferred.- Basic SQL skills for data checks and issue verification, along with experience working across multiple brands, regions, and language environments, are advantageous.- Working proficiency in English, including the ability to read technical documentation, understand third-party responses, and participate in English-speaking meetings, is preferred.- Experience using AI tools to support meeting minutes, incident summaries, data analysis reports, SOP documentation, and knowledge base content is an advantage.What We Offer- Easy access to public transportation (LRT & KTM).- Transportation allowance and competitive shift allowances for afternoon and night shifts.- Corporate insurance coverage, including dental, optical, and outpatient claims.- Gym and fitness claims.- Ongoing training and development opportunities.- Exposure to exciting projects that support career growth and professional development.
12 days
- Manage production issues across multiple brands and business lines, from initial assessment and escalation through to resolution and closure.
1 day
1 day
- We are looking for an experienced and proactive Talent Acquisition Specialist (Technology) to drive end-to-end technology recruitment and contractor workforce management.The ideal candidate is a hands-on recruitment professional with strong technical hiring expertise, stakeholder management skills and experience managing external contractors and recruitment vendors.Key ResponsibilitiesTechnology Recruitment: Manage end-to-end recruitment for specialised roles across IT, Cloud, Cybersecurity, SAP, Data, AI and Digital functions.Strategic Sourcing: Develop effective sourcing strategies, build talent pipelines and attract niche technology professionals.Contractor Management: Oversee the contractor lifecycle, including onboarding, contract renewals, extensions, offboarding and workforce tracking.Vendor Management: Partner with recruitment agencies and contractor service providers to ensure quality delivery, cost efficiency and compliance.Stakeholder Partnership: Collaborate with business leaders on workforce requirements, hiring strategies and talent market insights.Recruitment Analytics: Monitor hiring KPIs, contractor headcount, contract expiry dates and recruitment effectiveness.Process Improvement: Drive continuous improvements in recruitment processes, contractor governance and operational efficiency.What We're Looking ForMinimum 6 years of experience in Talent Acquisition, preferably specialising in Technology & Digital recruitment.Proven track record in recruiting niche and hard-to-fill technology positions.Hands-on experience in contractor workforce management and recruitment vendor coordination.Strong sourcing, negotiation, stakeholder management and problem-solving skills.Ability to work independently and manage competing priorities in a fast-paced environment.Experience in multinational organisations or global shared services is an advantage.Familiarity with Workday, LinkedIn Recruiter or similar recruitment platforms is preferred.Why Join Us?Be part of a dynamic Technology & Digital environment where you will play a key role in attracting critical talent, managing a diverse workforce and supporting business transformation.
1 day