Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing their needs and resolving issues effectively.
Provide comprehensive product information and support to customers, ensuring they have a clear understanding of our offerings and how to best utilize them.
Troubleshoot and resolve customer complaints and concerns with empathy and efficiency, escalating complex issues to the appropriate departments when necessary.
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Maintaining an excellent knowledge of Circle’s product suite and the field of cardiovascular imaging.
Remote technical support to solve customer questions, including analyzing, categorizing and prioritizing customer issues, to understand customer infrastructure, and to provide recommendations for dealing with performance, system capacity and business continuity issues.
Seek to ensure escalated pre-and-post sales situations are handled promptly and consistently.
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