Operational Execution & Floor Control: Drive daily operations across the restaurant, KTV, and SPA, ensuring precision in opening and closing procedures, reservation flow, and overall service rhythm. Maintain full awareness of floor dynamics and intervene where necessary to preserve flow and control.
Service Standards & Consistency: Enforce and uphold service standards across all areas. Ensure every guest interaction reflects professionalism, attentiveness, and quiet excellence, with no compromise in detail or consistency.
Team Leadership & Development: Lead and develop frontline teams including service crew, reception, KTV, and SPA personnel. Oversee scheduling, guide performance, and instill discipline, awareness, and ownership within the team.
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Operational Execution & Floor Control: Drive daily operations across the restaurant, KTV, and SPA, ensuring precision in opening and closing procedures, reservation flow, and overall service rhythm. Maintain full awareness of floor dynamics and intervene where necessary to preserve flow and control.
Service Standards & Consistency: Enforce and uphold service standards across all areas. Ensure every guest interaction reflects professionalism, attentiveness, and quiet excellence, with no compromise in detail or consistency.
Team Leadership & Development: Lead and develop frontline teams including service crew, reception, KTV, and SPA personnel. Oversee scheduling, guide performance, and instill discipline, awareness, and ownership within the team.
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