Role DescriptionWe are looking for a highly organized, curious, and detail-oriented individual to join Client’s marketing team as a Marketing Operations Executive. This role will play a critical role in marketing operations and administration, supporting the smooth execution of commercial activities, documentation, approvals, meetings, and cross-functional coordination. At the same time, it offers a valuable opportunity to learn how marketing works inside a leading multinational pharmaceutical company, including exposure to campaign execution, stakeholder engagement, and working on marketing initiatives including for a new product launch. The ideal candidate is someone who is hands-on, eager to learn, self-driven, and committed to delivering work with accuracy, ownership, and high standards.ResponsibilitiesSupport day-to-day marketing operations and administrative processes with a high level of accuracy, professionalism, and ownership.Prepare, track, and submit required documentation through Client systems in a timely and compliant manner.Coordinate with internal stakeholders to navigate approval processes, material submissions, and project timelines on track.Support marketing content creation, including creating and adapting marketing materials, securing approvals, liaising distribution, and content management.Support external marketing events, including vendor management, pre-meeting coordination, event operations, and post-activity documentation.Assist with internal meeting coordination, including project administration, record keeping, follow-up actions, vendor coordination, and email documentation.Contribute to marketing operational readiness for new product launch.Perform other duties and special projects as assigned.
Provide comprehensive administrative support to the management team, including managing calendars, scheduling appointments, coordinating meetings, and handling correspondence with professionalism and efficiency.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Content Alchemist: Craft engaging content across various formats; think website articles, fun and informative social media posts, and even video scripts! We’re talking about the latest tech trends, gadgets, telco plans, and anything digital that impacts Malaysians.
Assist in planning and executing audit engagements for a diverse range of clients, ensuring adherence to auditing standards and regulatory requirements.
Workflow Optimization: Direct day-to-day service operations, technician job scheduling, job controller dispatching, and workshop throughput to maximize bay productivity and vehicle turnaround time.
Handle daily inbound calls, chats and emails regarding general customer inquiries, general complaints, comments, feedback, and other issues related to the services.