Responsible for the end-to-end functional operations of SAP Production Planning module (PP) in SCHOTT globally, which includes - Incidents, problems, service requests and change requests.
Deliver high-quality functional and technical support for SAP S/4HANA Production Planning modules. Take ownership of investigating and resolving production incidents and service requests to meet established SLAs.
Participate in international and regional projects involving of SAP PP and adjacent IT production solutions (Add-ons, mobile apps etc). Projects include solution rollouts, new plant rollouts, proof-of-concept execution and new solution implementation.
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Job Description:• Provide SAP Basis support and perform system maintenance, including system health checks, daily monitoring of system performance & tuning, system installation, upgrades, patching, SAP Note check & implementation, assess security-related updates and the perform relevant patching, client copies/system refreshes, transport management, and user administration.• Provide Basis support in internal projects and work alongside other project team members which includes SAP functional and development teams.• Handle incident tickets and change requests, including handling security and authorization, job administration, connection issues, and troubleshooting Basis-related issues.• Understanding user pain points and requirements, provide and implement solutions to address them.• Ensuring high system availability and optimal performance• Conduct continuous system optimization, monitoring, and problem analysis/resolution• Able to work in shifts or on standby• Perform other related duties as assigned
Requirements:• 5+ proven experience with SAP Technical Operation in Basis application, experience in supporting S/4HANA on-premise system.• Very good understanding of SAP Basis and experience in handling business requirements• Prior experience in using SAP Solution Manager and/or Cloud-ALM, specifically for health monitoring and deployment handling• Experience supporting cloud or hybrid system is a bonus, as is cloud-related certification (Azure, GCP, AWS etc)• Experience in security tools such as SecurityBridge is a bonus• Excellent team player with great communication skills• Highly self-motivated and directed, with keen attention to detail.• Business-fluent English skills.
SCHOTT’s openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs. Discover a special corporate culture where everyone has the opportunity to develop their entire potential.
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