Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications.
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General management of office facilities including booking of function rooms for training/meeting, office function and other services (such as light refreshment).
Scheduling meetings between employees and clients and manage the meeting room schedule.
Assisting with the preparation of reports, presentations and other business documents
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