To develop and maintain software programs accordance to the requirements and specifications within established and defined quality and performance standards within agreed timelines.
You will be participating in initiatives that improve processes that contribute to performance effectiveness and efficiencies.
Participating in consultation with development Leads in estimating effort for work assigned.
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To develop and maintain software programs accordance to the requirements and specifications within established and defined quality and performance standards within agreed timelines.
You will be participating in initiatives that improve processes that contribute to performance effectiveness and efficiencies.
Participating in consultation with development Leads in estimating effort for work assigned.
...
Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
Reports problems, potential crisis and complaint to supervisor for service improvement.
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General management of office facilities including booking of function rooms for training/meeting, office function and other services (such as light refreshment).
Scheduling meetings between employees and clients and manage the meeting room schedule.
Assisting with the preparation of reports, presentations and other business documents
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Monitor and support the daily workflows of the QA/QC team, ensuring quality control standards, inspection processes, and product integrity are consistently met.
Oversee the Customer Service team, tracking response times, resolution rates, and service quality to maintain high customer satisfaction.
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Review, approve and send instructions to offshore team for invoice batches and payment runs preparation
Ensure accurate coding, approvals, timely processing and compliance with Atos Group Standard Accounts Payable and Standard General Ledger Processes for external and intercompany vendors
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