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Support Jobs in Kuala Lumpur - October 2026 - Urgent Hiring
Showing 2,812 jobs results for
"support"
in Kuala Lumpur
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Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
21 days ago
Undisclosed
KL City
- Employment Type: Contract
- Experience: Minimum 5 years
- Location: Kuala Lumpur ...
Posted
21 days ago
MYR1,800 - MYR1,900 Per Month
KL City
- Perform daily operational tasks as assigned by Supervisor
- Handle documentation tasks such as receiving and sorting incoming documents
- File and scan documents ...
Posted
a month ago
Undisclosed
KL City
- Manage daily operations of the Marine base
- Co-ordinate with Port Authority, Customs and Immigration as well as Shipping agents for vessel and equipment importation and exportation
- Co-ordinate vessel arrivals, departures and berthing in conjunction with Project Management Team, Vessel Masters and Shipping Agents ...
Posted
a month ago
Undisclosed
KL City
- Manage and engage MLBB Malaysia's community platforms, including Discord, Facebook Groups, WhatsApp, and other relevant channels.
- Plan and execute online and offline community activities to strengthen player engagement.
- Develop and maintain community SOPs, moderation guidelines, and engagement workflows. ...
Posted
21 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
21 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Assist Staff Manager and resolve all training requirement
- Develop and maintain documents for various processes, assist in preparing development plans
- Ensure SOPs and process are compliant to last business and government updates ...
Posted
14 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence
- Monitor and manage day-to-day operations across all communication channels
- Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution ...
Posted
14 days ago
Undisclosed
KL City
- Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
- Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
- Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. ...
Posted
14 days ago
Undisclosed
KL City
- Candidates should possess strong Customer Service and Communication skills to handle inquiries, support sales activities, and coordinate with internal and external stakeholders.
- Candidates should possess Administrative Assistance skills to manage documentation, scheduling, reporting, and general office support for the sales team.
- Candidates should ideally have proficiency with office productivity tools (e.g., spreadsheets, word processing, presentation software) and experience using sales management systems. ...
Posted
a month ago
MYR3,300 - MYR4,500 Per Month
KL City
- Responding promptly to shoppers' and sellers' inquiries through various channels.
- Assist and address the issues such as orders, cancellations, refunds
- Suggest solutions and problem-solving on shoppers' issues and escalate the issues to the support team when needed. ...
Posted
21 days ago
Undisclosed
KL City
- Manage and execute various Quality & Risk Management (QRM) activities and processes.
- Responsible to schedule, update, and follow up on risk consultations. Includes doing prechecks, participate in calls, write call minutes, capture action items and follow up on approvals.
- Direct liaising, collaborate and coordinate with internal stake holders, project manager or project team. ...
Posted
a month ago
Undisclosed
KL City
- Design and engineer end user computing devices, including mobile devices
- Integrate and manage messaging, content management, and unified communication applications
- Ensure seamless access to corporate resources ...
Posted
a month ago
Undisclosed
KL City
- Knowledge on MS Visual Basic is an advantage.
- Why join us?
Posted
a month ago
TSING DIGITAL TECHNOLOGY SDN.BHD.
MYR3,800 - MYR4,000 Per Month
KL City
- Deliver fast and efficient support to customers across different time zones by following clear processes and teamwork practices.
- Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.
- Communicate clearly and professionally through multiple channels such as live chat, ticketing systems, and online communities. ...
Posted
a month ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
21 days ago
Undisclosed
KL City
- Provide expert first-level technical assistance to clients in Japanese Language across multiple communication channels (phone, email, chat).
- Conduct thorough troubleshooting to resolve hardware and software issues.
- Document all technical interactions and resolutions with detailed documentation. ...
Posted
15 days ago
Undisclosed
KL City
- Integrate and adapt company’s policy and ensure consistency/compliance to local legislation;
- Ensure prompt statutory submission and claim for reimbursement and payments and annual tax filing for Singapore
- Assist HR Executive with interview arrangements; ...
Posted
a month ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
22 days ago
Agensi Pekerjaan IFORTE Sdn Bhd
MYR3,000 - MYR3,500 Per Month
KL City
- Oversee daily CCC operations across ASEAN (Malaysia, Singapore, Vietnam, Philippines, Thailand, Indonesia).[Full responsibility]
- Implement and maintain service support processes such as registration, dispatch, spare part logistics, and service confirmation (SERVOR). [Full responsibility]
- Monitor case creation, assignment, and closure in P58 systems to ensure SLA compliance. [Full responsibility] ...
Posted
22 days ago
Undisclosed
KL City
- To perform business as usual activities within Channel Enablement Function:
- Supporting digital platform onboarding for pre and post trade services on both internal and external vendor platforms
- Manage internal and external client queries related to digital platforms ...
Posted
22 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
22 days ago
Undisclosed
KL City
- Quality Assurance Reviews: Conduct regular quality audits on customer interactions to ensure compliance with SOPs, communication standards, and solution accuracy. Provide structured coaching using established frameworks to drive agent performance improvement.
- Quality Framework & Governance: Maintain and enhance QA frameworks including scorecards, coaching approaches, and audit standards to ensure consistency, fairness, and continuous improvement across teams.
- Reporting & Insights: Prepare concise, data-driven reports to highlight performance trends, gaps, and risks. Communicate actionable recommendations to stakeholders and track the effectiveness of implemented actions. ...
Posted
22 days ago
Undisclosed
KL City
- You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
- To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
- To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality. ...
Posted
22 days ago
Undisclosed
KL City
- Being service-focused, this role will partner with employees to ensure T&E claims are paid accurately and on time.
- Working on Rydoo, Navan and the NetSuite OneWorld ERP to ensure timely processing of T&E claims submitted by employees.
- Validating information provided on T&E claims. ...
Posted
22 days ago
Undisclosed
KL City
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Conduct Investigation on reported fraud cases and conclude cases timely.
- Preparation / review fraud investigation documentation ...
Posted
22 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
22 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
22 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
22 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
22 days ago
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