Candidates should possess strong Information Technology fundamentals, including familiarity with operating systems, hardware components, and common enterprise applications.
Candidates should possess Network Administration capabilities, covering configuration, monitoring, and maintenance of LAN/WAN environments.
Candidates should possess Network Security skills, including implementing security controls, managing firewalls, and supporting secure access and data protection practices.
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Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
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Time To Play : a set of traditional giant wooden games to invite Kids and Parents to leave their screens away and have fun through a “back to basics” spirit
Time To Splash : a set of aquatic games to allow families to let go through fun pool challenges & activities
Time To Celebrate : a life-size Escape Game deployed in the whole Resort
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Time To Play : a set of traditional giant wooden games to invite Kids and Parents to leave their screens away and have fun through a “back to basics” spirit
Time To Splash : a set of aquatic games to allow families to let go through fun pool challenges & activities
Time To Celebrate : a life-size Escape Game deployed in the whole Resort
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Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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