Support daily IT MFG systems related tickets – Windows Server 2012 / 2016 / 2019 issues, Service Pack upgrade, Security Patching, MFG application rollout, File Server Management, RedHat Linux administration, IIS management, SQLserver, healthcheck and monitoring, level 1 IT end user support on clients, application, network and services, and other tasks requested by Site IT Supervisor.
To manage site helpdesk operations, provide technical guidance, deliver helpdesk efficiency report, and other tasks requested by Site IT Supervisor
Perform administrative functions for all IT Manufacturing and APAC IT, including coordination and communication. Maintain documentation, organize meetings and events, and ensure confidentiality and compliance according to Policy
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Bertanggungjawab menyelenggara, memantau dan memastikan kelancaran sistem dalaman syarikat termasuk rangkaian, perisian dan perkakasan, bagi menyokong operasi harian syarikat.
System Maintenance & Support
a. Bertanggungjawab menyelenggara sistem dalaman syarikat termasuk memastikan semua aplikasi, server dan sistem operasi berfungsi dengan baik.
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Prepares high-quality labeling and artwork package aligned in accordance with company requirements and provides operational support to Country Regulatory Affairs (CRA) for regulatory activities (database maintenance, regulatory record management) within the ILS scope of work.
Ensure labeling and artwork deliverables are completed accurately and within established timelines.
Supports the preparation of the metrics for the designated business process.
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Serve as a subject matter expert and technical support on Quantum solutions, focusing on the challenges and complexities of managing the tsunami of unstructured data, associated technical workflows and the intricacies of media workflows. Provide guidance on solution implementation and ensure optimal performance.
Demonstrates excellent interpersonal skills, effective listening, demonstrates logical trouble shooting techniques when documented procedures fail to resolve the issue, concern with quality deliverables and appropriate sense of urgency in fulfilling customer requirements.
Able to isolate problems to the product, ecosystem, or backup hosts/software. Work closely with product engineering, providing feedback for solution improvement.
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Serve as a subject matter expert and technical support on Quantum solutions, focusing on the challenges and complexities of managing the tsunami of unstructured data, associated technical workflows and the intricacies of media workflows. Provide guidance on solution implementation and ensure optimal performance.
Demonstrates excellent interpersonal skills, effective listening, demonstrates logical trouble shooting techniques when documented procedures fail to resolve the issue, concern with quality deliverables and appropriate sense of urgency in fulfilling customer requirements.
Able to isolate problems to the product, ecosystem, or backup hosts/software. Work closely with product engineering, providing feedback for solution improvement.
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Support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)
Support product test, ensure test request deliver on time.
Operate the virtual studio system - to support technical training
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Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
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To have strong order management or supply chain knowledge in SAP dealing with project order / milestone processing, customer complaints, and returns with experience of 4-5 years.
Bring more to life.
It would be a plus if you also possess previous experience in:
Drive delivery-partner onboarding and activation through outbound calls, SMS, and follow-ups with prospective partners.
Manage end-to-end onboarding at the physical counter, including document verification, payment validation, account activation, and onboarding materials.
Achieve daily and weekly activation targets while maintaining operational quality and compliance.
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