Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Support daily IT MFG systems related tickets – Windows Server 2012 / 2016 / 2019 issues, Service Pack upgrade, Security Patching, MFG application rollout, File Server Management, RedHat Linux administration, IIS management, SQLserver, healthcheck and monitoring, level 1 IT end user support on clients, application, network and services, and other tasks requested by Site IT Supervisor.
To manage site helpdesk operations, provide technical guidance, deliver helpdesk efficiency report, and other tasks requested by Site IT Supervisor
Perform administrative functions for all IT Manufacturing and APAC IT, including coordination and communication. Maintain documentation, organize meetings and events, and ensure confidentiality and compliance according to Policy
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Solution Implementation: Translating business and operational requirements into scalable AI capabilities that automate workflows and augment decision-making.
AI Agent Integration: Integrating AI agents with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.
Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, and logic enhancements to improve accuracy and reliability.
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Solution Implementation: Translating business and operational requirements into scalable AI capabilities that automate workflows and augment decision-making.
AI Agent Integration: Integrating AI agents with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.
Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, and logic enhancements to improve accuracy and reliability.
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Bertanggungjawab menyelenggara, memantau dan memastikan kelancaran sistem dalaman syarikat termasuk rangkaian, perisian dan perkakasan, bagi menyokong operasi harian syarikat.
System Maintenance & Support
a. Bertanggungjawab menyelenggara sistem dalaman syarikat termasuk memastikan semua aplikasi, server dan sistem operasi berfungsi dengan baik.
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Prepares high-quality labeling and artwork package aligned in accordance with company requirements and provides operational support to Country Regulatory Affairs (CRA) for regulatory activities (database maintenance, regulatory record management) within the ILS scope of work.
Ensure labeling and artwork deliverables are completed accurately and within established timelines.
Supports the preparation of the metrics for the designated business process.
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Team Leadership & Regional Management: Supervise daily procurement support operations, coach team members, foster autonomy, optimize workloads, and lead seamless service transitions across APAC regions.
P2P Transactional & System Support: Manage intercompany and non-critical PRs, administer PO lifecycles (soft/hard close, re-open), test punch-out catalogs, and resolve escalated P2P workflow issues.
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