Maintain and perform necessary support at customer site, such as troubleshooting, setup, install, and perform evaluation at customer's facility to ensure full functionality according to specification in a timely manner.
Conducts operator / applications training and workshops for customers and peers.
Develops, prepares and updates required training materials for training and demonstrations.
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Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required.
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We're looking for a Finance Senior Executive to manage the full spectrum of accounting and finance functions, including full set accounts, financial reporting, cash flow, budgeting, and statutory compliance.
If you have experience in full set accounting and enjoy working in a fast-paced environment, we'd love to hear from you.
Manage full set accounts and ensure timely, accurate financial reporting.
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Commercial Acumen: Practical understanding of sales administration, commercial processes and workflows, commercial reporting, and basic trade/retail dynamics.
Systems & Data Literacy: Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data tracking) and familiarity with collaboration platforms (SharePoint, MS Teams).
Organisational Agility: Highly structured with the ability to manage competing priorities, track multiple commercial deliverables simultaneously, and maintain high accuracy under pressure.
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Supports quotation/pricing request and managing priorities with multiple stakeholders in Thailand for IT environment/products.
Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales operations organization’s planning efforts.
Develops and maintains internal support processes for Thai sellers and their business partners, including OVP reporting and custom builds
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Provide functional and technical support for enterprise applications (including IFCA Net, IFCA Mall and related systems), focusing on Finance modules: AP, AR, GL, Fixed Assets, and Cash Management.
Act as the main support contact for Finance users — troubleshoot issues, clarify requirements, and guide process improvements with clear communication.
Monitor system performance and ensure high availability of finance applications.
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Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
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