Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
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Handle all incoming inquiries (phone, email, walk-ins, social media, messaging platforms) and conduct consultative sales discussions with prospective parents and students.
Arrange and oversee diagnostic tests or trial classes, evaluate results with parents, and recommend appropriate academic packages.
Plan and execute local marketing activities, holiday workshop drives, open days, and school-outreach initiatives to generate qualified leads.
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Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Work closely with customers and internal teams — including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.
Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution. Coaches and mentors Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards.
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Provide legal support to the Commercial Finance, Sales and Marketing teams, including legal advice on commercial litigation, liability and other disputes.
Provide legal advice on the best course of action to ensure maximum recovery of outstanding debts and minimise unfavourable outcomes arising from non-payment by customers or dealers.
Conduct legal and compliance training or briefings for relevant employees to ensure they understand their obligations within their respective areas of responsibility.
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The Customer Engineering Training is your opportunity to gain real-world experience, build in-demand skills, and start your career with purpose. If you're ready to learn, contribute, and grow with a global leader in digital infrastructure, we encourage you to apply.
Support end-to-end daily warehouse operations, actively assisting in picking, packing, and general floor workflows to maintain peak operational efficiency.
Assist team leads with daily workforce coordination, including tracking schedules and guiding part-time staff during high-volume e-commerce campaign shifts.
Execute order management processes, monitor fulfillment timelines, and help ensure strict SLAs are met to maintain customer satisfaction.
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As part of your trainee program, you will be assigned to IT functions at Evonik Industries AG and get to know the spectrum from Digitalization Strategy, Demand IT, IT Products and Delivery IT to Data & Analytics.
You will also have involvement in topics such as Cyber Security, Cloud, Supply Chain Operations.
You will gain an insight into the operational business and get to know the strategic side of our IT
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Serve as the primary point of contact for stakeholders’ inquiries, feedback, and issue resolution. Develop and implement strategies to enhance overall customer satisfaction.
Analyze customer/ user feedback and data to identify trends and opportunities for improvement. Collaborate with cross-functional teams (including Product, Marketing, and Operations) to ensure alignment on customer experience initiatives.
Design and implement customer journey maps, ensuring a consistent and delightful experience across all touchpoints.
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