Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or equivalent experience
Minimum 3–5 years of experience in Customer Service, Supply Chain, Logistics, or related operational roles.Hands‑on experience with OTC processes in a B2B environment.
Solid SAP system knowledge and good PC skills for daily operations.
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Provide legal support to the Commercial Finance, Sales and Marketing teams, including legal advice on commercial litigation, liability and other disputes.
Provide legal advice on the best course of action to ensure maximum recovery of outstanding debts and minimise unfavourable outcomes arising from non-payment by customers or dealers.
Conduct legal and compliance training or briefings for relevant employees to ensure they understand their obligations within their respective areas of responsibility.
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Serve as the first point of contact for walk-in customers, providing professional, courteous, and efficient service while addressing inquiries promptly and accurately.
Build and maintain strong customer relationships through proactive follow-ups via phone calls, emails, and approved communication channels to ensure customer satisfaction and retention.
Manage administrative functions, including preparing quotations, issuing receipts, processing policy-related documentation, and monitoring daily collections and records.
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Provide comprehensive administrative support to the company's management and staff.
Perform daily office administrative tasks, including filing, handling incoming and outgoing mail, managing email and telephone correspondence, and performing accurate data entry.
Coordinate and manage calendars, schedules, and appointments to ensure effective time management and smooth daily operations.
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Bertanggungjawab mematuhi semua arahan, polisi dan Prosedur Operasi Standard (SOP) yang telah ditetapkan oleh syarikat.
Bertanggungjawab memantau dan mengagihkan tugasan FLM dalam tempoh 10 minit selepas waktu muat turun (Download Time) di dalam sistem Skywalker (Seluruh Malaysia).
Bertanggungjawab membuat susulan terhadap semua tugasan FLM dalam tempoh Perjanjian Tahap Perkhidmatan (SLA) yang telah ditetapkan mengikut perjanjian bersama pihak bank (Seluruh Malaysia).
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