Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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To support daily IT application operations, provide user support for business applications, assist in system maintenance activities, and support development and enhancement initiatives to ensure smooth business operations.
Provide Level 1 and Level 2 support for ERP and other in-house systems.
Troubleshoot incidents and escalate as required.
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The Sales Administrator / Sales Support provides administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. The role includes preparing quotations, processing sales orders, coordinating with customers, suppliers, warehouse and logistics, maintaining accurate sales records, and supporting residential and commercial fit-out projects.
To support the Manager in managing and maintaining business applications and IT systems, provide advanced application support, coordinate enhancement and integration activities, and ensure smooth operations of Core and Non-Core applications across the organization.
Provide Level 1 and Level 2 support for Core and Non-Core applications
Troubleshoot system issues and coordinate with vendors where required
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Budget ownership of the Business Unit; correlated with Franchisees’ business plans;
Channel management of a franchisee as a customer: supporting the rest of the Department in establishing a smooth lifecycle for ZUS Franchisees, from onboarding to day-to-day operations;
Close coordination with Franchise Business Development and Franchise Operations teams to deliver on Department’s objectives and key results;
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Manage and resolve blocked, incomplete, and exception orders to ensure timely order fulfillment and customer satisfaction.
Administer billing processes and ensure orders are invoiced accurately through SAP transactions (VXF3, VF04, V23).
Maintain and govern master data tables including listings/exclusions, CMIR, output tables, licensing restrictions, and related customer service data.
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Address: 1, Jalan TSB 8, Taman Industrial Sg Buloh, 47000 Sungai Buloh, Selangor
Why should you consider this opportunity?
Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
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Coordinate and support daily customer delivery activities in collaboration with the Sales team to ensure timely and accurate deliveries.
Liaise closely with internal departments, including Production, Warehouse, Logistics and Sales, as well as external parties, to coordinate delivery schedules and resolve delivery-related matters.
Plan and coordinate daily delivery routes to optimize delivery efficiency and ensure smooth transportation arrangements.
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